Shipping

Delivery

Total Delivery Time = Processing Time + Shipping Time
If you have any issue about shipping and delivery, please submit a ticket to Customer Service Department. We will reply you in 24 hours.

Processing Time

After the receiving of your order, we conduct Quality Control Department checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 3 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 4-6 business days to process.

Once we receive your payment, we will start to process your order. All items will go through strict Quality Control Department checks and are well packed before they are shipped out. So normally the processing time will take around 4 business days. If there is any problems about your order in processing, we will email you.

Shipping Time

It needs time to ship and the duration on its way to you is out of control. What under our control is that we will ensure ship the item within certain biz days as described in item listing.
Standard Shipping: 7-15 business days.
Note: The public holidays, destination countries and couriers will be affected the shipping time too.This is beyond control.

How to follow my package?

We will e-mail the tracking number and tracking link for your order to you. You also can view the shipping status in your account.

Important Note

There may be delay between scanning events and the website's updates.Once we have shipped the item, the tracking status will take a few days to be updated online by the shipping company. Therefore, please hold on for a few more days and try again later.

If you need help or have further inquiry, please email your issue to the Customer Service Department. We will reply you in 24 hours.

© 2017 outeccbattery.com. All Rights Reserved.